At CurbOver, your satisfaction and trust are our top priorities. Whether you’ve purchased a product from our Shop or booked an event, here’s how our cancellation and refund policy works:
1. Order Cancellation
- You may cancel your purchase within 24 hours of placing the order—provided it hasn’t been dispatched.
- Please email us at info@curbover.com with your order details to initiate the cancellation process.
2. Refund Processing
- Once your cancellation is confirmed, we’ll process your refund to the original payment method within 7 business days.
- If the payment has already been captured or the item has been shipped, we’ll guide you through our returns process.
3. Returned Items
- Merchandise must be returned in its original, unused condition with packaging intact.
- Shipping costs are the responsibility of the buyer unless the item was damaged or delivered incorrectly.
4. No Refund Cases
- Custom-made or personalized items.
- Products that have been used, damaged, or are missing original packaging.
5. Events & Services Cancellation
- For events or experiences, cancellation policies may vary. If you need to cancel a booking, please contact us directly for details on eligibility and refund timelines.
6. How to Contact Us
For all cancellation or refund requests, reach out to:
Email: info@curbover.com
Address: CurbOver LLP, #401, Ansals Sampark 1, Sector 5, Panchkula, Haryana